Privacy Policy

Dear Customer,

We at Joyalukkas Jewellery, along with our subsidiaries and affiliates (collectively, the Joyalukkas Group), treat your privacy with due respect. We will ensure that all such information is processed fairly and lawfully, in accordance with current legislation. The following statement sets out our policy regarding the personal information which we collect through the Joyalukkas Website, written surveys in store or via electronic mail.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

1. How we collect your information

1.1 We collect information about you when you use the Website and/or contact us (by email, telephone call or in store). This information may include your name, address, telephone number and email address, together with any other information which you provide.

1.2 Information is also collected when you complete and submit on-line forms (for example, “contact us” or “submission” forms) and whenever you email us your details.

1.3 The information you provide when you enter a competition or promotion via our platforms, provide reviews, testimonials or feedback on our online platforms.

1.4 The information you provide us, or that we may collect from you, when you report a problem/feedback through our website/telephone/other online platforms. We also maintain a record of correspondence if you contact us: general, aggregated, demographic and nonpersonal information.

1.5 If you download or use our mobile applications, we may have access to details about your location and your mobile device, including a unique identifier for your device.

1.6 Details about your computer, including but not limited to your IP address, operating system and browser type as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc. (together, “Cookies”)

1.7 Your email address from a third party if you indicate that you have consented to that third party sharing your information with us.

1.8 We will not collect sensitive personal information about you without your explicit consent.

2. How we use your information

2.1 We use the information collected to provide and personalize our services, both online and offline. This may include dealing with your enquiries, ensuring that content from the Website is presented in the most effective manner, providing you with information that you request from us or which we feel may be of interest to you (where you have consented to be contacted for such purposes), conducting quality assurance and/or training our staff.

2.2 Where you have indicated that you wish to receive marketing or promotional material, we may use the information ourselves for marketing and promotional purposes. For example, this may include providing you with information about products and services or any investment opportunities which we presume you are interested in. If, at any time, you would like to opt-out of receiving future marketing and promotional material from us, you can contact us directly at your convenience.

2.3 Where dealing with your enquiry may involve passing information to third parties, we may use third-party analytics services on our Website, such as Goggle Marketing Platform, Adobe Omniture and Sizmek, which may in turn use technologies such as cookies, web server logs and web beacons to help us provide the solutions you require. The information collected through these means (including your IP address) may also be disclosed to other relevant third parties who would use the information to evaluate your use of our website, among other relevant, noninvasive purposes.

3. How we protect your information

3.1 We take appropriate security measures in relation to the sensitivity of the information which we hold on you.

3.1a Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

3.2 Should any of your information be inaccurate or not up to date, do inform us and we will update your details.

3.3 If you have any questions about privacy, please send an e-mail via our contact page

4. How we use Cookies

4.1 A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

4.2 We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our websites in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

4.3 Overall, cookies help us provide you a better website, enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

4.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website’s features.

5. Links to other websites

5.1 Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Your rights

6.1 Any information you provide us via the Website or through various other channels is entirely voluntary. However, if you choose not to provide requested information, some features of the Website or in-store services may not be available to you.

6.2 You have the right to refuse to receive promotional materials via email/SMS or any other means. Joyalukkas sends out newsletters and direct emails to subscribing customers regarding offers and new promotions. You have the right to unsubscribe or opt out of these communications at any time.

7. Changes to this privacy policy

Joyalukkas Group may make changes to this privacy policy in line with our commitment to protecting your privacy and data. New developments in Internet law may also cause us to update this policy at any given time. We will endeavor to keep you informed about any significant changes to our policy. However, we encourage you to revisit and reread the policy frequently.

8. How to contact us

If you would like us to update your preferences, personal information or have any further questions regarding this Global Data Privacy Policy, please contact us via email at customercare@joyalukkas.com.You can also call or visit your nearest Joyalukkas showroom or write to:

Chief Privacy Officer
Customer Care Department
Joyalukkas Group Headquarters
New Century City Tower
P.O. BOX 12928, Deira, Dubai, UAE
Tel. +971 4 252 2900