Privacy Policy

This privacy policy sets out how Joyalukkas uses and protects any information that you give to Joyalukkas when you use the website/mobile application. This privacy notice applies solely to information collected by this website.

Joyalukkas is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website/mobile application, then you can be assured that it will only be used in accordance with this privacy statement.

Joyalukkas may change this policy from time to time by updating this page. You may check this page periodically to stay informed and ensure that if you need to opt out from the records.

What We Collect

We may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information including postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What We Do With the Information We Gather

We may require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services.
• We may periodically send promotional emails / WhatsApp about new products, special offers or other information which we think you may find interesting using the email address and mobile number you have provided.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, WhatsApp or mail. We may use the information to customize the website according to your interests.

At Joyalukkas, we are committed to protecting your privacy and ensuring the security of your personal information. We collect, use, and store your data solely for the purpose of providing our services and enhancing your experience with us. This includes processing transactions, personalizing your shopping experience, and communicating important updates.

We implement industry-standard security measures to safeguard your information against unauthorized access or disclosure. This includes compliance with comprehensive consumer privacy protection acts, data breach notification laws, and online privacy protection regulations.

We follow the principles of data minimization, purpose limitation, and user consent as mandated by these laws.

Your data is never sold to third parties, and we only share it with trusted partners when necessary to fulfill our services. We respect your rights to access, correct, delete, and port your personal information as provided by applicable laws.

By using our website or mobile apps, you consent to our data practices as outlined in this statement. We regularly review and update our privacy practices to comply with evolving legal requirements and industry best practices.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website/mobile apps.

Links to Other Website/Mobile Apps

Our website/mobile apps may contain links to other websites/mobile apps of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website/mobile app.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website/mobile apps in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website/mobile apps, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may opt out at any time by writing to or emailing us at customercare@joyalukkas.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you in our database. If you believe that any information we are holding is incorrect or incomplete, please write to or email us as soon as possible at the address below.

If you would like a copy of the information held, please write to:

Joyalukkas Jewellery LLC
New Century City Tower, Floor No 9,
Deira, UAE
Email: customercare@joyalukkas.com

We will promptly correct any information found to be incorrect.

If you have any questions or concerns about this Privacy Policy, please contact us at customercare@joyalukkas.com .

Any disputes arising on the terms and conditions shall be discussed and settled mutually between the parties and if failed to settle any disputes, the same shall be referred to the laws and jurisdiction of Dubai Courts.