Terms and Conditions
Please read these Terms & Conditions carefully before using this site. The term "Joyalukkas" shall refer to Joyalukkas Jewellery their affiliates, subsidiaries and associated brands. By using this Website, you agree to the following:
Welcome to Joyalukkas website/mobile apps. You may not use this Website/mobile apps if you do not agree to these Terms of Use. The use of this website/mobile apps constitutes your explicit assent to these terms and conditions and the website/mobile apps privacy policy.
The Website includes all the information, contents, communication, software, scripting, photos, images, texts, videos, graphics, music, sounds, other materials and services (collectively “Content”). Our Content is provided as a form of convenience for online visitors, customers, employees and the public (collectively “user”, “users”, “ you”, “your”, “yours”).
General Information
The term 'Joyalukkas ' or 'us' or 'we' refers to the Joyalukkas Jewelry, its brands, outlets, affiliates, subsidiary, owner of the website https://www.joyalukkas.com/ae//mobile apps whose registered office is at JOY ALUKKAS JEWELLERY L.L.C, a limited liability company duly licensed in the United Arab Emirates with a commercial register number 217959 and having an office at New Century City tower, P O Box 12928, Dubai, United Arab Emirates.
* The content of the pages of the Joyalukkas website/mobile apps is for your general information and use only. It is subject to change without notice.
Website use and content:
* This website contains material which is owned by or licensed to Joyalukkas Jewelry. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
* All trademarks reproduced in the Joyalukkas website/mobile apps which are not the property of, or licensed to, the operators are acknowledged on the website/mobile apps.
* From time to time Joyalukkas website/mobile apps may also include links to other website/mobile apps. These links are provided for your convenience to provide further information. They do not signify that we endorse the website/mobile apps. We have no responsibility for the content of the linked website/mobile apps.
* Unauthorized use of Joyalukkas website/mobile apps may give rise to a claim for damages and/or be a criminal offence.
* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
In using the services provided by our Website, you are deemed to have accepted these terms and conditions (hereinafter referred to as ‘Terms & Conditions’ or ‘Contract’) or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such Terms & Conditions till the time you continue to access this Website. If you do not agree to these Terms & Conditions, please refrain from using our Website and exit immediately.
You agree to receive automated promotional and personalized communication from Joyalukkas Jewelry & associated brands, via text messages, phone calls, WhatsApp messages, email messages & messengers that may be sent to your mobile phone number or email address that you provided while signing up. Consent to receive automated marketing messages is not a condition of any purchase. Message frequency varies and message and data rates may apply.
* Your use of the Joyalukkas website/mobile apps and any dispute arising out of such use of the Joyalukkas website/mobile apps is subject to the laws and jurisdiction of United Arab Emirates.
Disclaimers and Limitation of Liability:
The limitation of liability for Joyalukkas. regarding the use of their website essentially states that Joyalukkas and its associates are not responsible for any damage whether direct, indirect, incidental, or consequential that may arise from using their website. This includes but is not limited to issues like mistakes, data loss, viruses, delays, or performance failures. It applies regardless of the type of legal action and even if Joyalukkas has been warned about the possibility of such damages.
Joyalukkas and its affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of its website. This includes, but is not limited to, damages resulting from errors, omissions, interruptions, delays, data loss, viruses, or performance failures. Such limitations apply regardless of the type of legal action taken and even if Joyalukkas has been advised of the possibility of such damages.
Furthermore, in the event of any claim against Joyalukkas arising from the use of its website or related services, the liability of Joyalukkas shall be strictly limited to the value of the product purchased by the customer. This limitation ensures that Joyalukkas' liability is proportionate to the transaction in question and does not extend beyond the scope of the purchase.
Restricted to Users 18 Years and Older:
Joyalukkas online website is designed for users who are 18 years of age or older. It explicitly states that the website is not intended for use by children under the age of 18. If users are under 18, they should only use the site with the help of a parent or guardian. This serves as a guideline to ensure that minors are appropriately supervised while accessing the site.
Product information and display:
Joyalukkas strives to display product images on its website as accurately as possible, but they cannot guarantee that the colors shown will match the actual product colors. This is because the color display can vary depending on the user's monitor settings. Also due to screen defaults and photography techniques, some items may appear larger or smaller than they actually are. In some cases, the items may be displayed larger for more clarity or smaller for a complete view. On this account, the company is not liable for any legal action. Additionally, many of the products are handmade and contain natural stones, which may lead to minor inaccuracies or imperfections. Customers are encouraged to examine product images closely before making a purchase, as returns or exchanges will not be accepted for issues related to product imperfections, such as stone color or symmetry.
Product Scale:
Joyalukkas website strives to display all details of their jewelry, but the actual size of the items might not be accurately conveyed through pictures. While the website tries to provide size information for chains and necklaces, there might be instances where this information is not displayed. In such cases, customers are encouraged to call the provided phone number, 971 4 25 22 900, to get the necessary size details before making a purchase.
Pricing Terms:
The prices and product selection on the website are generally lower compared to those available in showrooms. It specifies that the lower online prices and special offers apply exclusively to the Joyalukkas online store and are not available for in-store purchases. Additionally, prices and offers are subject to change. Therefore, online sales and discounts are only valid for products purchased through the online store and do not apply to items bought in physical showrooms.
Payment:
The customers can make payments for their orders by using major credit cards issued in the United Arab Emirates Specifically, Visa, Discover, and MasterCard are accepted. Additionally, orders must have both billing and shipping addresses within the United Arab Emirates.
Website Errors and Discrepancy:
Joyalukkas handles website errors by promptly identifying any issues, such as incorrect pricing, inaccurate product descriptions, erroneous availability information, or technical problems. Once an error is recognized, it is corrected swiftly to ensure that customers have access to accurate and up-to-date information while browsing the website .
Terminate Access:
Account Termination: Joyalukkas reserves the right to terminate any customer account or the customer access to the website at its sole discretion, at any time without assigning any reason.
Changes to the Website: Joyalukkas has the right to modify, suspend, or discontinue any part of the website without prior notice. Terms and conditions may change, and customers should refer to the official Joyalukkas website for the most up-to-date information before making any purchase. In using the Website, the confidentiality of your account details including password is solely your responsibility. Joyalukkas shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
GOVERNING LAW:
These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site, and supersede and replace any prior agreements we might have had between us regarding the Site.
If you have any queries about these Terms & Conditions or any complaints or suggestions regarding our website, please feel free to write to at customercare@joyalukkas.com