Sales Return and Exchange Policy

GOLD JEWELLERY

 

CASH BUY BACK

Items will be purchased at Standard rate deduction applicable on the prevailing gold rate

EXCHANGE (AFTER 15 DAYS)

Items will be purchased at the Standard Buying Rate on the day of exchange. Stone Weight (if any), making charges, Taxes and any discount given on original invoice would be deducted. Can be exchanged with jewellery from any Joyalukkas showroom globally.

SALES RETURN (WITHIN 15 DAYS)

Can be exchanged with any jewellery in original purchase condition within 15 days from date of purchase . Only one such exchange would be permitted against an invoice. Sales Return allowed only in respective region / country

DIAMOND, POLKI AND PRECIOUS JEWELLERY

SALES RETURN (WITHIN 30 DAYS)

Can be exchanged with either Diamond or Polki jewellery in original purchase condition within 30 days from date of purchase. Sales Return allowed only in respective region / country. Only one such exchange will be permitted against an invoice

EXCHANGE (AFTER 30 DAYS)

DIAMOND JEWELLERY

Items will be purchased at 100% of Prevailing Diamond selling price and Gold rate would be valued for exchange. Making charges, Taxes and any discount given on the original invoice would be deducted.

PLATINUM JEWELLERY

Items will be purchased at  90% of the prevailing platinum selling price. If platinum with diamonds, 90% of the prevailing diamond & platinum selling price will apply. Making charges, taxes and any discount given on the original invoice will be deducted.

POLKI JEWELLERY

Items will be purchased at 100% of Prevailing Polki selling price and Gold rate would be valued for exchange. Making charges, Taxes and any discount given on the original invoice would be deducted.

PRECIOUS STONE JEWELLERY

Items will be purchased at 75% of Prevailing Precious Stone price* and Gold rate would be valued for exchange. Making charges, Taxes and any discount given on original invoice would be deducted

 

CASH BUYBACK

DIAMOND JEWELLERY

Items will be purchased at 90% of Prevailing Diamond selling price and Gold Cash Purchase rate would be valued. Making charges and Taxes and any discount given on the original invoice would be deducted.

PLATINUM JEWELLERY

Items will be purchased at  80% of the prevailing platinum selling price. If platinum with diamonds, 80% of the prevailing diamond & platinum selling price will apply. Making charges, taxes and any discount given on the original invoice would be deducted.

POLKI JEWELLERY

Items will be purchased at 80 % of Prevailing Diamond selling price and Gold Cash Purchase rate would be valued. Making charges and Taxes and any discount given on the original invoice would be deducted.

PRECIOUS STONE JEWELLERY

Items will be purchased at 70% of Prevailing Precious stone selling price and Gold Cash Purchase rate would be valued. Making charges and Taxes would be deducted.

 

GENERAL CONDITIONS

In case of any multi-metal products, the rate fix benefit is not applicable.

AMENDMENT RIGHTS

Joyalukkas Jewellery International Pte. reserves the right to amend, modify, upgrade, discontinue any of the above T&C. And these will be applicable whenever such changes occur without prior notice or intimation.

CASH REFUND

No Cash refund for Sales Returns, Sales Order

CUSTOMISED JEWELLERY

Sales Return policies are not applicable for custom made, specially ordered or altered products.No cash refund permitted against this category. Any cost incurred will be adjusted against advance cancellation.

Gold Jewellery: Terms and Conditions under Gold Jewellery, "After 15 days" will be applicable for custom made Jewellery.

EXCHANGE EXCLUSION

Above Sales Return policy is not applicable for offer or special promotion products, Coloured/Certified/ Loose Stones/Pearl Jewellery.

GIFTS/ LOYALTY POINTS

Any Gifts or Loyalty points issued at the time of purchase will be returned at the time of return/exchange of the product OR the value of gift/loyalty points will be deducted accordingly.

LOYALTY POINTS

Loyalty card needs to be validated to accrue or redeem loyalty benefits.

ORIGINAL TAX INVOICE

Original Tax invoice is mandatory for any exchange. For Diamond Jewellery, an original certificate is also needed.

OTHER STONES

Birth Stone, Semi Precious stone, Colour stones, pearl, zircon and other items does not have any exchange, cash back or buy back value.

PREVAILING SELLING PRICE

Prevailing selling price means gross price less the discount percentage offered during purchase.

QC TESTING

Exchange & Upgrade of Diamond jewellery requires QC testing at our Diamond Lab to confirm its value and condition. Time needed shall be communicated to customers.

SALES RETURN

Sales Return is not allowed if the Tourist Customer has validated the Tax Invoice/Tax Free Tag at the point of exit from this country

SCRAP JEWELLERY

Exchange will be done on a net weight basis (i.e. without stones, dust, etc.). Items purchased will not be returned under any circumstance.

VAT, TAX & DUTIES

All local taxes and duties (as applicable) shall be borne by the customer (applicable for exchanges also)

Any disputes arising on the above shall be discussed and settled mutually between the parties and if failed to settle any disputes the same shall be referred to the respective laws and jurisdiction of the country

VER SG 2026.1.0