Joyalukkas UK Exchange & Return Policy

OUR

POLICIES

Here's some of our policies that defines our business approach and help us strive forward responsibly.

EXCHANGE & RETURN POLICY

(Online Purchases)

Introduction

This policy applies to purchases made through our business and complies with the Consumer Rights Act 2015. Your statutory rights are not affected.

Eligibility for Exchange/Return

You may request an exchange or return for goods that are defective, damaged in transit, misdescribed, or otherwise not in conformity with your order.

Notification of any defect, damage, or non-conformity must be made in writing within Fourteen (14) days of receiving the goods. Please provide full details and, where appropriate, photographic evidence.

Goods that have been worn, altered, engraved, resized, custom-made, or otherwise customised, as well as pierced earrings (for hygiene reasons), are not eligible for return or exchange unless proven faulty.

Exchange Policy

Eligible items can be exchanged within fourteen (14) days of purchase for goods of equal or higher value.

Only one exchange per item is permitted.

Exchange is not applicable for custom-made products, altered or resized products, engraved items, gold coins, gold bars, loose stones, or souvenirs.

Product availability may affect fulfilment of exchange requests. If the requested item is unavailable, an alternative or refund may be offered.

Return Process

To initiate a return or exchange, notify us in writing with your order number and details about the item(s).

Returns must be authorised before sending goods back; you will receive a Return Material Authorisation (RMA) number and instructions.

Items must be returned in their original, saleable condition, accompanied by the original invoice, certificates, and all packaging materials.

Returns of worn or damaged goods (unless proven faulty) will not be accepted.

Refunds

Refunds will be issued to the original payment method within 5-7 business days after confirmation of eligibility and receipt of the returned item.

If a return is accepted, original shipping and insurance fees may be deducted from the refund, and a restocking fee of up to 20% may apply.

For partial returns of bundled items or promotional offers, the refund amount may be adjusted if promotional eligibility is affected.

Online Deals / Promotional Items

- Items listed as "Online Deals" or "Deal of the Day" are non-returnable and non-refundable unless proven faulty

Damaged, Missing, or Incorrect Products

If your order arrives damaged, missing items, or with a product mismatch, contact us within 24 hours of receipt with supporting evidence (e.g., unboxing video or photos).

Our team will assess your claim and provide instructions for resolution.

Order Cancellations and Errors

Orders may be cancelled in case of system errors or if your payment card is charged in error. In such cases, refunds will be processed to your original payment method in accordance with your bank’s processing timelines.

Governing Law

This policy shall be governed by and interpreted in accordance with the laws of England and Wales.

EXCHANGE & RETURN POLICY

(Retail Purchases)

GOLD JEWELLERY

CASH BUY BACK

Items will be purchased at Standard rate deduction applicable on the prevailing gold rate.

EXCHANGE (AFTER 15 DAYS)

Items will be purchased at the Standard Buying Rate on day of exchange. Stone Weight (if any), making charges, Taxes and any discount given on original invoice would be deducted. Can be exchanged with jewellery from any Joyalukkas showroom globally.

SALES RETURN (WITHIN 15 DAYS)

Can be exchanged with any jewellery in original purchase condition within 15 days from date of purchase. Only one such exchange would be permitted against an invoice. Sales Return allowed only in respective region / country.

DIAMOND, POLKI AND PRECIOUS JEWELLERY

SALES RETURN (WITHIN 30 DAYS)

Can be exchanged with either Diamond or Polki jewellery in original purchase condition within 30 days from date of purchase. Sales Return allowed only in respective region / country. Only one such exchange will be permitted against an invoice.

EXCHANGE (AFTER 30 DAYS)

DIAMOND JEWELLERY

Items will be purchased at 100% of Prevailing Diamond selling price and Gold rate would be valued for exchange. Making charges, Taxes and any discount given on original invoice would be deducted.

PLATINUM JEWELLERY

Items will be purchased at 90% of the prevailing platinum selling price. If platinum with diamonds, 90% of the prevailing diamond & platinum selling price will apply. Making charges, taxes, and any discounts applied on the original invoice will be deducted.

POLKI JEWELLERY

Items will be purchased at 100% of Prevailing Polki selling price and Gold rate would be valued for exchange. Making charges, Taxes and any discount given on original invoice would be deducted.

PRECIOUS STONE JEWELLERY

Items will be purchased at 75% of Prevailing Precious Stone price* and Gold rate would be valued for exchange. Making charges, Taxes and any discount given on original invoice would be deducted.

CASH BUYBACK

DIAMOND JEWELLERY

Items will be purchased at 90% of Prevailing Diamond selling price and Gold Cash Purchase rate would be valued. Making charges, Taxes and any discount given on original invoice would be deducted.

PLATINUM JEWELLERY

Items will be purchased at 80% of the prevailing platinum selling price. If platinum with diamonds, 80% of the prevailing diamond & platinum selling price will apply. Making charges, taxes, and any discounts applied on the original invoice will be deducted.

POLKI JEWELLERY

Items will be purchased at 80% of Prevailing Polki selling price and Gold Cash Purchase rate would be valued. Making charges, Taxes and any discount given on original invoice would be deducted.

PRECIOUS STONE JEWELLERY

Items will be purchased at 70% of Prevailing Precious stone selling price and Gold Cash Purchase rate would be valued. Making charges and Taxes would be deducted.

GENERAL CONDITIONS

In case of any multi-metal products, the rate fix benefit is not applicable.

AMENDMENT RIGHTS

Joyalukkas Limited reserves the right to amend, modify, upgrade, discontinue any of the above T&C. And these will be applicable whenever such changes occur without prior notice or intimation.

CASH REFUND

No Cash refund for Sales Returns and Sales Order.

CUSTOMISED JEWELLERY

Sales Return policies are not applicable for custom made, specially ordered or altered products. No cash refund permitted against this category. Any cost incurred will be adjusted against advance cancellation. Gold Jewellery: Terms and Conditions under Gold Jewellery, "After 15 days" will be applicable for custom made Jewellery.

EXCHANGE EXCLUSION

Above Sales Return Policy is not applicable for offer or special promotion products, Colored/ Certified/ Loose Stones/Pearl Jewellery.

GIFTS/ LOYALTY POINTS

Any Gifts or Loyalty points issued at the time of purchase will be returned at the time of return/ exchange of the product OR the value of gift/loyalty points will be deducted accordingly.

LOYALTY POINTS

Loyalty card needs to be validated to accrue or redeem loyalty benefits.

ORIGINAL TAX INVOICE

Original Tax Invoice is mandatory for any exchange. For Diamond Jewellery, original certificate is also needed.

OTHER STONES

Birth Stone, Semi Precious stone, Color stones, pearl, zircon and other Items does not have any exchange, cash back or buy back value.

PREVAILING SELLING PRICE

Prevailing selling price means gross price less the discount percentage offered during purchase.

QC TESTING

Exchange & Upgrade of Diamond jewellery requires QC testing at our Diamond Lab to confirm its value and condition. Time needed shall be communicated to customers.

SALES RETURN

Sales Return is not allowed if the Tourist Customer has validated the Tax Invoice/Tax Free Tag at the point of exit from this country.

SCRAP JEWELLERY

Exchange will be done on net weight basis (i.e. without stones, dust, etc.). Items purchased will not be returned under any circumstances.

VAT, TAX & DUTIES

All local taxes and duties (as applicable) shall be borne by the customer (applicable for exchanges also).

VER GB 2026.2.0

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