Privacy Policy

Introduction

This Privacy Policy explains how Joyalukkas Ltd ('we', 'us', 'our') collects, uses, discloses, and protects your personal information when you use our website and online services. We are committed to ensuring your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal data:

* Name and job title
* Contact information (email address, phone number)
* Demographic information (postcode, preferences, interests)
* Information relevant to customer surveys and/or offers
* Order history and payment details
* Any other information you provide to us

How We Use Your Data

We use your personal data for the following purposes:

* Account creation and management
* Processing and fulfilling orders
* Providing customer support
* Internal record keeping and improving our products/services
* Sending you promotional materials (with your consent)
* Fraud prevention and compliance with legal obligations
* Market research and customer feedback

Legal Basis for Processing

We process your personal data only where we have a legal basis to do so, including:

* Your consent
* Performance of a contract
* Compliance with legal obligations
* Legitimate interests pursued by us or a third party

Data Sharing and Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers(such as couriers, payment processors, and marketing partners) only as necessary to fulfill our contractual obligations. All third parties are required to handle your data in compliance with this policy and relevant laws

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

International Data Transfers

If your data is transferred outside the UK/EEA, we will ensure adequate safeguards are in place in accordance with UK data protection laws

Data Security

We take the security of your data seriously and use appropriate technical and organizational measures (including SSL encryption and access controls) to protect your personal information from unauthorized access, alteration, or disclosure

Your Rights

You have the right to:

* Access the personal data we hold about you
* Correct or update your data
* Delete or restrict the processing of your data
* Object to processing in certain circumstances
* Withdraw consent at any time (where processing is based on consent)
* Request data portability (where applicable)
* To exercise your rights, contact us at customercare.uk@joyalukkas.com

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Cookies

Our website uses cookies to improve your browsing experience, analyze website traffic, and tailor services to your preferences. You can manage your cookie preferences in your browser settings.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such sites.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and take effect immediately.

Contact Us

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at: