(Online Purchases)

Joyalukkas offers a 15-day, no-questions-asked exchange for items of equal or higher value. Exchange not applicable for custom made products, altered or resized products, gold coins, gold bars, and loose stones. The same shall apply to any product which is ordered by the customer specifically requesting the model, pattern or any souvenirs sold on occasions including idols. To initiate an exchange, email customercare.us@joyalukkas.com with your order number and details about the exchange. The merchandise should be new and unworn.

Items can be returned within 15 days of purchase, subject to a 20% restocking fee. Original shipping and insurance fees will also be deducted from the refund. Items returned after 15 days will not be accepted, with no exceptions.

For returns, notify us via email at customercare.us@joyalukkas.com to receive a Return Material Authorization (RMA) Number. A prepaid, insured label will be provided for $25, payable by the customer, which shall be deducted from the refund. Refunds are issued only after the merchandise is received in original condition along with the original Invoice & the certificates if applicable.

Upon receipt of the returned item, our Quality Assurance Team shall verify the product and Refund shall be initiated only after quality check clearance. Once the return has been accepted and confirmed, the customer will receive a confirmation email stating that the return has been accepted. Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made within 7-10 business days. The refund will be processed within 7-10 working days after the receipt of the merchandise.

Items listed as "Online Deals" or "Deal of the Day" are non-returnable, and no credit will be issued. Any variations in finish, shape, or color are to be expected due to the nature of these deals.

When the package or product purchased by you is damaged in transit, upon discovery of such damage, you shall report such damage by emailing us to customercare.us@joyalukkas.com along with the evidence of discovery of damage video, no later than 24 hours from the date of receipt of the package or product.
When the package or product purchased by you is missing in the package or there is a product mismatch, upon discovery of the same, you shall report empty package or missing product or mismatched product by emailing us to customercare.us@joyalukkas.com along with the evidence of discovery of package unboxing video, no later than 24 hours from the date of receipt of the package.

Joyalukkas allows a one-time exchange per item, excluding altered, resized, or custom orders. To initiate a return or exchange, customers must notify the company within 15 days of receiving the product. Items must be returned in their original, saleable condition, accompanied by the original invoice, certificates, and all packing materials. Customers should securely package the items, both inside and outside the jewelry case/box, and are responsible for return shipping costs. When shipping, customers must write the provided RMA number on the outside of the FedEx box or shipping partner's package and follow all RMA instructions provided by Joyalukkas.

If your order is canceled due to any system error (need to define the error), and your credit card has already been charged, Joyalukkas will issue a refund to your credit card for the amount charged once the same is duly informed to customercare.us@joyalukkas.com. The timing of the refund will depend on the policies of your bank.

In the event of system errors, Joyalukkas Jewelry reserves the right to cancel orders. Joyalukkas also reserves the right to terminate promotions, special discounts, and coupon codes at any time.

Any disputes arising on the terms and conditions shall be discussed and settled mutually between the parties and if failed to settle any disputes the same shall be referred to the laws and jurisdiction of New Jersey Courts

(Retail Purchases)